User Experience Design for Back-Office Processes

It seems that in many people’s minds, UX is considered most useful in situations where sites or systems are built for customer-facing situations. This is true, UX is very useful for this. However, although there are fewer users in back-office applications, the use-cases are far more complex and the numbers of different user roles are […]

Define Projects with Requirements Documentation

Define Your Digital Needs

Define or Die! A recent article in CIO magazine asserts that over 50% of IT projects fail. The article states, I think quite correctly, that the reason for this is that the systems that end up being implemented don’t align with the business interests for which they were intended. It isn’t a technology failure, it […]

Blueprint

Examples of UX deliverables

If you are unfamiliar with the idea of User Experience design (UX), it may sound a bit ethereal or theoretical. It is actually anything but theory – think of it as the software world’s way of creating blueprints. I thought it might be useful to post a little portfolio of some real-life examples of UX documents so you can see what this is about.

The Value of User Experience Design

Nothing is more important to web site and application development than User Experience Design (UX). This is something I’ve learned through experience and that I have a great passion about. If you think about it, it makes perfect sense. It is much easier to be “agile” when you are talking to a client or end-user […]